Last Updated: April 6, 2026

West Roofing PA ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for roofing services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

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Information We Collect

We may collect the following types of information:

Information you provide directly:

• Name, phone number, email address, and home or property address

• Details about your roofing project, insurance claim, or service request

• Any other information you submit through our contact forms, quote requests, or phone calls

Information collected automatically:

• IP address, browser type, and device information

• Pages visited, time spent on pages, and referring URLs

• Cookie and tracking data (see Cookies section below)

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued ID numbers through our website.

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How We Use Your Information

West Roofing PA uses the information we collect to:

• Respond to your inquiries and provide roofing estimates or consultations

• Schedule and confirm appointments and inspections

• Send you project updates and service-related communications

• Send text messages and emails you have opted into

• Improve our website and customer experience

• Comply with legal obligations

• Prevent fraud and protect the security of our business and customers

We will not use your information for any purpose that is incompatible with the purposes described in this policy without first obtaining your consent.

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Text Messaging & SMS Communications

If you provide your phone number and opt in to receive text messages, West Roofing PA may send you SMS/MMS messages including appointment reminders, estimate follow-ups, project updates, and promotional offers.

• You can opt out at any time by replying STOP to any message

• Reply HELP for assistance

• Message and data rates may apply

• Message frequency varies

• Mobile opt-in data will not be shared with or sold to third parties for their own marketing purposes

Your consent to receive text messages is not required as a condition of purchasing any goods or services from us.

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Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (such as CRM platforms, scheduling software, or email/SMS delivery services). These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.

• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• Protection of rights: We may disclose information to protect the rights, property, or safety of West Roofing PA, our customers, or others.

We will never sell your personal information to data brokers or third-party marketers.

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Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us understand how visitors use our site.

We may use:

• Essential cookies: Required for the website to function properly

• Analytics cookies: Help us understand traffic patterns and improve our site (e.g., Google Analytics)

• Marketing cookies: Used to deliver relevant ads and track campaign performance

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

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Data Retention

West Roofing PA retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

If you request deletion of your information, we will honor that request within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

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Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information

• Opt-out of marketing: Unsubscribe from emails or text messages at any time

• Data portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information listed on our website. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We will not discriminate against you for exercising any of these rights.

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Security

West Roofing PA takes reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. We use industry-standard security practices including secure data transmission (SSL/TLS), access controls, and trusted service providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You provide your information at your own risk.

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Third-Party Links

Our website may contain links to third-party websites. West Roofing PA is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by our website.

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Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.

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Changes to This Privacy Policy

West Roofing PA reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact information or contact form listed on our website.

West Roofing PA

We will respond to all privacy-related inquiries within a reasonable timeframe.